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Appeal

Appeal to the Trade Union

An employee's appeal to the Trade Union is an official statement of a request, proposal, or complaint addressed to the elected body of the primary trade union organisation for the protection of labour and socio-economic rights and interests.

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There are three types of appeals, which differ in the complexity of the request, the time needed to resolve it, and the ways it is resolved

A type of appeal with simple questions that usually do not require additional resources to resolve.

The processing time is 24 hours from the date of receipt.

Most often these are:

  • consultations on providing financial assistance

  • appeals regarding sick leave payments

  • consultations on leave

  • appeals regarding Trade Union competitions and projects

  • consultations on explanatory notes

  • and so on

A detailed explanation of salary

  • Payslips are sent to everyone's corporate email. If you are not receiving them, please submit a request to the Service Desk.

  • Nova Poshta employees have access to the Nova Workspace mobile app. To view your payslip, go to the 'Salary' > 'Payslip' section and select the relevant period.

  • If you do not have a corporate login and password, please contact your manager or submit a request to the employee support line.

Why no sick pay is accrued?

  • The decision to pay aid or deny assigning the aid is made by the commission or employer's representative within 10 calendar days.

  • The first 5 days are paid by the employer and this amount is paid together with the salary. Payment for other days of sick leave will be made after compensation by the social insurance fund following the application.

  • From September 1, 2021, all sick leaves are issued in a digital way. It is necessary to notify the employer of sick leave opening.

Should I write an explanatory note?

  • Yes, one should write an explanatory note, as it is a crucial factor in the further protection by the Trade Union. It should be noted:

    • Is there a violation and to what extent is it significant/insignificant (what does it affect and has it caused damage)?
    • All the reasons, facts and arguments about the impossibility of avoiding the violation (and why you are not guilty of such an offense) and provide confirmation (photos, screenshots, etc.);
    • Other excusable circumstances.
  • In addition, the law fails to specify the time limit for providing an explanation, yet it is necessary to respond to each letter that you will provide an explanation.

How to receive financial aid?

  • In order to receive financial aid you need to:

    • Be a member of the Trade Union for more than six calendar months (in some cases for one calendar year);
    • Submit a set of documents for financial aid no later than 2 months after the date of the event.
    • Send the set of documents for financial aid using the internal submission template 'Financial aid from the Trade Union'.
  • More information about financial aid from the Trade Union and the internal submission template is available on the Financial aid.

  • If you have any further questions — feel free to contact the Head of your Trade Union center.

Leave-related issues

  • The basic annual leave can be divided into parts. One vacation must be at least 14 calendar days. This indivisible part does not have to be used first. That is, if the leave is 24 calendar days, the legal option is to first use 10 calendar days of leave, for example, by one-two days, and then — the indivisible 14 days.

  • Annual leave is granted based on the leave schedule. Yet this schedule can at any time be amended if the employee so desires and unless the employer objects thereto.

  • Term of leave pay — 3 calendar days prior to the commencement of leave. Leave pay is paid to the employee before the leave, unless otherwise stipulated by the agreement between the employee and the employer. The employee may specify the desired period of leave in the application.

  • The employer may not forcibly send an employee on leave at his/her own expense.

Issues on a job description

  • Job descriptions are mandatory HR documents. To be developed for all positions stipulated by the staffing schedule. To be drawn up in two copies: the first one is to be kept with the HR department, the second one is to be kept with the head of the subdivision.

  • As a rule, the job description consists of the following sections:

    • Tasks and responsibilities.
    • Rights.
    • Liability.
    • Must-know.
    • Qualification requirements.
    • If necessary, it can be supplemented with other sections.
  • Making any amendments is possible only under the order of the head subject to the consent of the employee. The description and amendments thereto are approved by the trade union or another authorized body of the staff.

Cases

Bonus reduction

  • 01

    Bonus reduced

    The employee's bonus was reduced by UAH 1,200, he applied for protection to the Trade Union

  • 02

    Applied

    We received the appeal and entered it into the log

  • 03

    Submitting the request

    We wrote to the Director of the Labor Department and Director of HR Management

  • 04

    Providing arguments

    Based on the laws, regulations and Collective Bargaining Agreement, we demand to accrue the deducted funds

  • 05

    Cancelling

    We receive the response on cancellation of the bonus reduction

  • 06

    Resolved

    The employee receives the deducted funds along with the salary

Sick pay

  • 01

    Sick pay

    It was explained to the employee in the salary explanation that the sick pay was accrued, yet it was not credited

  • 02

    Applied

    The employee applied for help to the Trade Union

  • 03

    Submitting the request

    We submitting a request to the accounting department for an explanation of sick pay accrual

  • 04

    Received a response

    The sick and vacation pay accrual department paid part of the salary, and the part for which the social insurance fund is responsible will be paid after consideration of the application

  • 05

    Resolved

    The appeal was resolved, the employee received the explanation

Salary

  • 01

    Incorrect Salary Calculation.

    A Trade Union member complained about unaccounted working hours.

  • 02

    Complaint received:

    We logged the member’s complaint.

  • 03

    Request submitted:

    Addressed the Motivation Department, conducted analysis, and monitored data verification.

  • 04

    Argumentation:

    Based on laws, regulatory acts, and the Collective Agreement, we demanded the funds be recalculated.

  • 05

    Result:

    40 hours were added to the salary calculation, and the difference was paid out.

  • 06

    Resolution:

    The Trade Union corrected the error and ensured accurate payments.

Change in Working Conditions

  • 01

    Change in Working Conditions Due to Health Issues

    An employee with a disability required adjusted working conditions based on medical recommendations.

  • 02

    Complaint received:

    We logged the request.

  • 03

    Request submitted:

    Prepared inquiries to the employer and provided legal consultations.

  • 04

    Argumentation:

    Citing laws, regulatory acts, and the Collective Agreement, we demanded the working conditions be revised.

  • 05

    Result:

    Working conditions were adjusted in compliance with medical advice.

  • 06

    Resolution:

    The Trade Union successfully defended the employee’s right to a comfortable working environment.

Ammunition procurement

  • 01

    Ammunition procurement

    Procurement of Additional Equipment for a Mobilized Member

  • 02

    Complaint received:

    The request was logged.

  • 03

    Request submitted:

    Inquiries were prepared and sent to the employer.

  • 04

    Actions:

    Referred the request to specialists and negotiated with the employer.

  • 05

    Result:

    The necessary equipment was purchased and delivered to the employee.

  • 06

    Resolution:

    The Trade Union promptly addressed the member’s needs.

Replacement of a Cooler and Increased Water Supply Limit

  • 01

    Replacement of a Cooler

    Employees complained about an old water cooler and insufficient water supply.

  • 02

    Complaint received:

    The issue was logged.

  • 03

    Request submitted:

    Prepared inquiries to the employer.

  • 04

    Actions:

    Initiated a request to the Supply Department and negotiated with the employer.

  • 05

    Result:

    The cooler was replaced, and the water supply limit was increased.

  • 06

    Resolution:

    The Trade Union’s prompt intervention improved working conditions.

Compensation

  • 01

    Compensation for Downtime Due to a Cyberattack.

    Employees were left unable to work due to the unavailability of equipment.

  • 02

    Complaint received:

    The issue was logged.

  • 03

    Request submitted:

    Inquiries were prepared and sent to the employer.

  • 04

    Actions:

    Negotiated with management for compensation during the downtime.

  • 05

    Result:

    Employees received bonuses for the downtime period.

  • 06

    Resolution:

    The Trade Union protected employees’ rights to compensation.

Restoration of Labor Rights

  • 01

    Restoration of Labor Rights After Illegal Suspension of Employment Relations.

    An employee discovered their employment relations had been suspended without prior notice.

  • 02

    Complaint received:

    The case was logged.

  • 03

    Request submitted:

    Prepared inquiries to the employer.

  • 04

    Actions:

    Conducted an investigation and requested explanations from the employer.

  • 05

    Result:

    The suspension was canceled, and the employee was paid for the downtime period.

  • 06

    Resolution:

    The Trade Union restored the employee’s rights through effective advocacy.

Feedback and thanks
from our trade union members

"Good afternoon, the issue has been resolved, the funds have been returned. Thank you for your help. " - Kseniia L. (Dnipropetrovsk dep. )

Зображення білого трикутника, частинка фонового зображення

"Your team and you did a good deed, I was reinstated at work. Thank you so much 🙏🏼 " - Denys Kh. (Zaporizhzhia dep. )

Зображення білого трикутника, частинка фонового зображення

"Thank you for the information. I was not aware of the bonus for “loading/unloading a vehicle outside working hours at the branch”. I am familiar with the methodology and have no complaints. " - Ivan H. (Lviv dep. )

Зображення білого трикутника, частинка фонового зображення

"Thank you for your help. The problem has been resolved. If it weren't for the Trade Union, I would have been charged for a large amount of clothing that I never used. " - Illia K. (Poltava dep. )

Зображення білого трикутника, частинка фонового зображення

"Good afternoon! The reprimand has been withdrawn! I'm very grateful for your help, I wouldn't have managed this without you. " - Mariia S. (Kharkiv dep. )

Зображення білого трикутника, частинка фонового зображення

"Thank you so much! Thanks to the Trade Union's help, we managed to get a positive resolution. The funds have been returned. " - Viktor B. (Kyiv dep. )

Зображення білого трикутника, частинка фонового зображення

"I want to thank you for the help with the booking, it was booked yesterday evening. Thank you so much for the prompt help, the issue was resolved quickly and fairly. Thank you. " - Rostyslav K. (Kyiv dep. )

Зображення білого трикутника, частинка фонового зображення
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